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is there a way to test line quality?

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moondoggie
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PostPosted: Wed Mar 15, 2006 10:28 pm    Post subject: is there a way to test line quality? Reply with quote

without calling the isp? an employee is having trouble with vpn at her home and it seems like everytime i have ever called an isp to do a line check it always comes out ok.
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Wired
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PostPosted: Wed Mar 15, 2006 11:11 pm    Post subject: Reply with quote

Her cable / DSL modem may have an internal menu to check this, maybe not. If it's SnR (Sound to Noise Ratio) and the like you're looking for, then the modem and/or ISP are the only ways to go.
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christiank
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PostPosted: Thu Mar 16, 2006 12:32 am    Post subject: Reply with quote

Wired wrote:
Her cable / DSL modem may have an internal menu to check this, maybe not. If it's SnR (Sound to Noise Ratio) and the like you're looking for, then the modem and/or ISP are the only ways to go.


what kind of vpn issues is she having specifically?
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moondoggie
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PostPosted: Thu Mar 16, 2006 3:05 am    Post subject: Reply with quote

she can't stay connected to the vpn server for more than 4 minutes at a time. but nobody else who has the same isp has any problems with vpn.
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ryansutton
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PostPosted: Tue Mar 21, 2006 5:27 pm    Post subject: Reply with quote

I would start by running a continuous ping. See if and when if times out. The first part of solving any problem is to isolate it.
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Dud
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PostPosted: Wed Mar 22, 2006 12:54 am    Post subject: Reply with quote

is it on a bt line?
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moondoggie
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PostPosted: Wed Mar 22, 2006 8:07 pm    Post subject: Reply with quote

i'm not sure what you mean by a "bt line"?? like, is someone d/l'ing torrents? not on her connection that i am aware of
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Wired
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PostPosted: Wed Mar 22, 2006 11:43 pm    Post subject: Reply with quote

BT = British Telecom
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moondoggie
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PostPosted: Wed Mar 22, 2006 11:58 pm    Post subject: Reply with quote

ah, no. this is in america Smile
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ryansutton
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PostPosted: Thu Mar 23, 2006 4:35 pm    Post subject: Reply with quote

Is it just the VPN that loses connectivity? Have you disabled any firewalls she is running to see if that could be the cause?
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moondoggie
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PostPosted: Thu Mar 23, 2006 4:53 pm    Post subject: Reply with quote

i'll be testing things out today. will post an update if i find anything later
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RFmax
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PostPosted: Thu Mar 23, 2006 5:14 pm    Post subject: Reply with quote

Just as an aside, the link is to dslreports. That site has several tools that will allow you to test some of these concerns. The whole tool package costs $10 US, but IMO it is worth it for testing line conditions.


http://www.dslreports.com/tools
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