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windows 7 group policy remote assistance

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Battousai
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PostPosted: Tue Aug 10, 2010 3:47 pm    Post subject: windows 7 group policy remote assistance Reply with quote

Hi all...

can anyone help me, i'm trying to use group policy to turn on remote assistance in windows 7...

I've turned on Offer Remote Assistance under "System/Remote Assistance" and added in the domain admins group to the helpers group but on the client machine this group does not appear in the local "Offer Remote Assistance Helpers" group...

anyone know what setting i'm missing?

Edit: sorry its a server 2008 DC with windows 7 clients with all windows updates installed...
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CoreDefend
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PostPosted: Tue Aug 10, 2010 4:17 pm    Post subject: Reply with quote

Have you run gpresult/RSOP on the client machine?

I believe that there are two options with Group Policy that; if enabled, will remove your predefined groups.
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Battousai
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PostPosted: Tue Aug 10, 2010 4:33 pm    Post subject: Reply with quote

solved:-

just had to edit preferences\control panel settings\local users and groups\

then update the group "Offer Remote Assistance Helpers" and put the domain admins group in the "Offer Remote Assistance Helpers" group...
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